user support technician (NOC 22221)

Overview

POSITION: user support technician
Employer: ClearDent
Job details
• Location: 5489 Byrne Rd suite 166Burnaby, BCV5J 3J1
• Workplace information: On site
• Salary: $76,128 annually / 40 hours per week
• Terms of employment: Permanent employment: Full time
• Day, Evening, Flexible Hours, Morning, Night, Shift, To be determined, Weekend
• Starts as soon as possible
• Benefits: Health benefits
• Vacancies: 1 vacancy
• Source: Job Bank #3361078
Overview
Languages
English
Education
• Bachelor’s degree
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
Experience and specialization
Computer and technology knowledge
• Servers
• Word processing software
• MS Windows
• SQL
Additional information
Work conditions and physical capabilities
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Ability to distinguish between colours
• Sitting
Personal suitability
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
Benefits
Health benefits
• Dental plan
• Disability benefits
• Health care plan
How to apply
By email
hr@cleardent.com