hotel manager (NOC 60030)- Prestige Rocky Mountain Resort Cranbrook

Overview

POSITION: hotel manager

Employer: Prestige Rocky Mountain Resort Cranbrook

Job details

·        Location: 209 Van Horne St S.Cranbrook, BC V1C 6R9

·        Workplace information On site

·        Salary:$72,009.6 annually / 40 hours per week

·        Terms of employment Permanent employment Full time

·        Day, Early Morning, Evening, Flexible Hours, Morning, Night, Shift, To be determined, Weekend

·        Starts as soon as possible

·        Benefits: Health benefits

·        vacancies1 vacancy

·        SourceJob Bank #3318457

Overview

Languages

English

Education

·      Bachelor’s degree

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

·      Hotel, motel, resort

Responsibilities

Tasks

Overall Hotel Management

·        Coordinate with the General Manager to set and monitor operational and revenue management

·        goals and strategies

·        Manager is responsible for the daily execution of those goals and strategies

·        Manage the daily aspects of the business including financial performance, reservations

·        and customers’ enjoyment of accommodation, meetings and events, review and

·        negotiation of all supply agreements, sales and marketing, human resources, and

·        maintenance of the property.

·        Provides a professional image at all times through appearance and dress.

Customer Service

·        Ensure an amazing guest experience through superior, caring customer service

·        Respond quickly to guest requests and inquiries in a friendly manner.

Sales & Marketing

·        In conjunction with Executive Team and Best Western Hotel Group, responsible for the general promotion of the hotel including sales and marketing. This includes administration of the sales and marketing prospecting.

·        Together with the General Manager, develop and maintain rapport with community-, hospitality and travel-related contacts to ensure viable presence in the local business community.

Financial Management

·        Together with the General Manager, manage all revenue sources and expenses including accommodations, labour, supplies, and general operations.

·        Ensure all departments are profitable and maintain strong working relationships.

·        Be responsible for all financial controls (accounting system, reporting to Executive Team, reservation systems control, inventory management, payment processing, etc.)

·        Create annual strategy to meet budget requirements and benchmarks throughout the year.

·        Maximize room revenues by: anticipating and planning for market shifts, and participating in appropriate and local sales/marketing programs.

Human Resources Management

·        Manage human resources functions of the property by controlling turnover, motivating

·        employees, focusing on employee development and retention, and conducting regular employee meetings.

·        Recruit top quality staff.

Product Quality

·        Ensure that product quality standards are met in all areas of the property as it relates to the appearance, levels of maintenance, cleanliness, and guest satisfaction.

Property Management

·        Oversee property, building, and equipment maintenance and repair to ensure hotel is kept in excellent condition.

·        Enact preventative maintenance measures.

Compliance with Policy and Applicable Law

·        Promote and follow company and hotel philosophies, policies, and procedures while utilizing

·        effective communication skills with employees and guests.

·        Ensure the hotel is in compliance with all federal, provincial, and local laws, including adherence

·        to the BC WorkSafe Regulations.

·        Ensure a safe and secure environment for guests, employees, and hotel assets by implementing and maintaining loss prevention and safety policies and procedures.

·        Ensure the hotel is in compliance with all Best Western Hotel Group requirements and standards.

·        Other responsibilities as defined by the General Manager or Chief Operating Officer, Tanya Stroinig.

Additional information

Work conditions and physical capabilities

·      Fast-paced environment

·      Work under pressure

·      Tight deadlines

·      Attention to detail

·      Combination of sitting, standing, walking

Personal suitability

·      Efficient interpersonal skills

·      Excellent oral communication

·      Excellent written communication

·      Flexibility

·      Team player

Benefits

Health benefits

·      Health care plan

How to apply

By email

humanresources@prestigehotels.ca