Overview
Position: guest services manager
Employer: Mount Norquay
Job details
Location: #2 Norquay RoadBanff, ABT1L 1B4
Work location: On site
Salary: $39.00 hourly / 30 to 40 hours per week
Terms of employment Permanent employmentFull time
Early morning, Evening, Shift, Flexible hours, Morning, Night, On call, To be determined, Day, Weekend, Overtime required, Overtime available
Starts as soon as possible
Benefits: Health benefits
vacancies1 vacancy
SourceJob Bank #3627661Overview
Languages
English
Education
· Bachelor’s degree
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
· Work with HR on hiring for all positions within tube park/bike rentals.
· Work with the Accomodation department to fullfill staff housing requirements and bed/roomassignment.
· Work with the Operations department daily to assess lane safety and grooming needs as well asimplementing and evaluating procedures to ensure safety and efficiency.
· Work with Guest Services/marketing to assess pre-bookings in Zaui sales system and determinestaffing needs as well as monitoring revenue and expenses to monitor profits, loss and margins.
· Work with Guest Services throughout the day to help answer questions from guests or resolvecomplaints and help explain equipment usage policies etc.
· Work with Guest Services & marketing on pricing and when sold out, advise when extratickets/inventory can be sold or rented.
· Provide training for all staff on guest service etiquette, safety, and how to respond in emergencysituations
· Ensure all staff have fully completed their training manuals.
· Conduct daily staff meetings and take minutes for each meeting.
· This shouldinclude reviewing safety procedures, assigning positions and duties etc.
· Ensure carpet log book is filled out daily.
· Oversee snow removal on decks, roofs, and walkway for safety of guests.
· Ensure proper setup at the beginning of every shift and pack down at the end of the day includingproper storage of all moving devices.
· Oversee P3 parking on weekends and busy days.
· Ensure all signage for the permissible boundries are in place daily.
· Test running conditions daily.
· Ensure staff follow Norquay uniform policy at all times, including assigning jackets at the beginning of the season and returning them at the end of the season.
· Ensure adequate inventory with heavy focus on equipment condition and suitability for use and negotiate with suppliers when new stock needs ordering.
· Maintain organisation and cleanliness of storage containers and the staff room.
· Perform periodic reviews with staff and conduct any disciplinary action as needed.
· Create staff schedules and review timesheets bi-weekly to submit to payroll.
· Maintain all relevant paperwork, including logs, employee docs, incident/WCB forms, accidentinvestigations etc.
Additional information
Work conditions and physical capabilities
· Fast-paced environment
· Work under pressure
· Tight deadlines
· Attention to detail
· Combination of sitting, standing, walking
· Standing for extended periods
· Large workload
Personal suitability
· Client focus
· Efficient interpersonal skills
· Excellent oral communication
· Excellent written communication
· Flexibility
· Initiative
· Team player
Benefits
Health benefits
· Health care plan
How to apply
By email
hr@banffnorquay.com
In person
#2 Norquay RoadBanff, ABT1L 1B4Between 01:00 PM and 04:30 PM
What you must include in your application:
Cover letter
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