Guest Service Co-Ordinator (NOC 62022) – Prestige Hudson Bay Lodge Smithers

Overview

Position: Guest Service Co-Ordinator (NOC 62022)

Employer details: Prestige Hudson Bay Lodge Smithers

Job details

· Location: 3251 Highway 16 East Smithers, BCV0J 2N0

· Work location on site

· Salary 25.00 hourly / 35 to 40 hours per week

· Terms of employment Permanent employment Full time

· Early morning, Evening, Shift, Morning, Night, On call, Day, Weekend

· Starts as soon as possible

· Benefits: Dental Plan

· 1 vacancy

Overview

Languages

English

Education

· Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

· Hotel, motel, resort

Responsibilities

Tasks

· Interact effectively with resort guests and co-workers to create a positive experience

· Monitor, respond, and process guests’ online feedback of hotel

· Handle guest registration and room assignments; accommodating special requests whenever possible in a timely manner

· Process group arrivals and departures

· Take, cancel, and change room reservations

· Answer all incoming phone calls in a professional manner

· Ensure privacy of guests

· Provide information on resort facilities and services with hours of operation

· Share general information on points of interest in the area and services in the community

· Process guest departures, calculate charges, and receive payment

· Understand basic accounting principles, including debit and credit transactions

· Complete the daily Front Desk duty sheet

· Provide supervision of Guest Service Agents (in the absence of General Manager, Assistant GM, or Guest Services Supervisor)

· Assist with training of Guest Service Agents

· Oversee all reservations, groups, proposals, and revenue management tasks as directed by the General Manager

· Monitor procedures and processes to maximize of revenues and control of expenses

· Assist the General Manager with Accounts Receivable, including company credit applications, invoicing, and collections

· Act as a concierge at front desk for VIP guests

· Complete other duties as assigned by the General Manager

Supervision

· Staff in various areas of responsibility

Additional information

Personal suitability

· Accurate

· Client focus

· Efficient interpersonal skills

· Excellent oral communication

· Excellent written communication

· Flexibility

· Initiative

· Interpersonal awareness

· Judgement

· Organized

· Team player

Benefits

Health benefits

· Dental plan

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for youths

· Offers on-the-job training tailored to youth

· Offers mentorship, coaching and/or networking opportunities for youth

· Provides awareness training to employees to create a welcoming work environment for young people

Who can apply for this job?

You can apply if you are:

· a Canadian citizen

· a permanent resident of Canada

· a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

How to apply

By email

humanresources@prestigehotels.ca

3251 Highway 16 EastSmithers, BCV0J 2N0Between 10:00 AM and 04:00 PM

What you must include in your application:

• Answers to the following screening questions:
  • Do you have experience working in this field?

What might be required by the employer later in the hiring process:

• References attesting experience
• Letter of recommendation