Guest service agent (NOC 64314)- The Olds Hotel

Overview

Position: Guest service agent

Employer: The Olds Hotel
Job details
• Location: 5102 50 Street Olds, AB T4H 1H2
• Work location: On site
• Salary: $17.00 hourly / 30 to 40 hours per week
• Terms of employment: Permanent employment Full time
• Early morning, Evening, Shift, Flexible hours, Morning, Night, To be determined, Day, Weekend
• Starts as soon as possible
• Vacancies 1 vacancy
• Source Job Bank #3468531

Overview
Languages
English
Education
• Secondary (high) school graduation certificate

Experience
Will train
On site
Work must be completed at the physical location. There is no option to work remotely.Work setting
• Hotel, motel, resort

Responsibilities

Tasks
Relay emails and phone calls to intended receivers.

Issue bills and receive payment from the clients.

In- charge of room booking and or room cancellation.

Process guest/s arrival and departures.

Follow emergency and safety procedures.

Provide information on hotel amenities and facilities. Perform cash balancing, cash reports, and related forms.

Provide excellent customer service by addressing guest complaints.

Perform other duties as directed by the General Manager and/or their
delegate.

Additional information

Work conditions and physical capabilities
• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

How to apply
By email
john@draytonhotel.com