Overview
Position: Guest service agent
Employer: Mount Norquay
Job details
· Location: #2 Norquay RoadBanff, ABT1L 1B4
· Salary: $17.00 hourly / 30 to 40 hours per Week
· Terms of employment: Permanent employment Full time
· Day, Early Morning, Evening, Flexible Hours, Morning, Night, On Call, Shift, To be determined, Weekend
· Start date: Starts as soon as possible
· Benefits: Health benefits
· Vacancies: 1 vacancy
· Source: Job Bank #2929645
Overview
Languages
English
Education
· Secondary (high) school graduation certificate
Experience
Will train
Work setting
· Hotel, motel, resort
Responsibilities
Tasks
● Follow all Occupational Health and Safety procedures – your safety is our number one priority
● Arrive to work on time- punctuality is key
● Check guests in for Via Ferrata tours
● Assist guests with rentals and keep track of inventory.
● Be available to work days, evenings and/or weekends
● Use friendly, outgoing communication with both Guests and Co-workers.
● Possess the ability to think quickly in a fast-paced working environment
● Follow procedures in accordance with appearance and uniform standards
● Ensure customer satisfaction with efficient, friendly service
● Handle customer complaints in a professional manner, alerting your supervisor or manager if you need to do so
● Maintain sanitation, health, and safety standards in work areas
● Ensure you are employing accurate cash handling skills
● Up sell sightseeing tickets, Via Ferrata tours and other Norquay products and services
● Help all guests and employees with any inquires
● Continuously clean and tidy the front and back office, bathrooms, kitchen, tables, counter space, and other common areas
● Recognize and resolve problems quickly and efficiently
● Take initiative on completing all tasks, as well as additional work, especially during the quiet hours
● Have a thorough knowledge of Norquay and surrounding areas for guests
● Answer all incoming phone calls in a professional and timely manner, and return all voicemail messages left overnight
Additional information
Work conditions and physical capabilities
· Attention to detail
· Fast-paced environment
· Standing for extended periods
· Work under pressure
Personal suitability
· Client focus
· Dependability
· Excellent oral communication
· Excellent written communication
· Flexibility
· Organized
· Reliability
· Team player
· Resourcefulness
Benefits
Health benefits
· Health care plan
How to apply
By email
mountnorquayjobs@gmail.com
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