Overview
Position: front desk manager
Employer: STOKE MOTEL
Job details
Location: 1911 Fraser Drive suite Box 2340 Revelstoke, BCV0E 2S0
Work location: On site
Salary: $36.60 hourly / 30 to 40 hours per week
Terms of employment: Permanent employment Full time
Evening, Shift, Flexible hours, Morning, Night, On call, To be determined, Day, Weekend
Starts as soon as possible
Vacancies 1 vacancy
Source Job Bank #3351678
Overview
Languages
English
Education
· College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
1. Guest Services & Experience
• Ensure smooth check-in/check-out procedures.
• Handle guest complaints, concerns, and special requests with professionalism.
• Monitor guest satisfaction and respond to online reviews or feedback when necessary.
• Train front desk team to provide warm, efficient, and personalized service.
2. Staff Supervision
• Assist the General Manager with Hiring, training, and scheduling, and supervise front desk agents, and
• night auditors
• Assist the General Manager with performance reviews and coaching sessions.
• Create and manage shift schedules to ensure proper desk coverage.
3.Operational Oversight
• Oversee day-to-day front desk procedures (reservations, room assignments, billing, etc.).
• Ensure accuracy in guest folios, deposits, and payment transactions.
• Coordinate with housekeeping and maintenance to manage room status and readiness.
• Ensure the lobby and front desk area are clean, organized, and welcoming.
4. Financial & Administrative
• Monitor daily revenue, occupancy, and forecasting reports.
• Ensure cash handling procedures and financial controls are followed.
• Assist with budgeting and cost control in front office operations.
• Review and correct any discrepancies in night audit reports.
5. System & Policy Management
• Maintain knowledge and use of Property Management System (PMS) and point-of-sale systems.
• Ensure staff adherence to hotel policies, safety protocols, and brand standards.
• Implement and update SOPs for front office operations.
6. Interdepartmental Coordination
• Serve as a liaison between front office and other departments (housekeeping, maintenance, F&B, etc.).
• Communicate VIP arrivals, group bookings, and special events.
• Support event coordination when needed (e.g., room blocks, guest logistics).
Additional information
Work conditions and physical capabilities
· Fast-paced environment
· Work under pressure
· Tight deadlines
· Attention to detail
· Combination of sitting, standing, walking
· Standing for extended periods
Personal suitability
· Client focus
· Efficient interpersonal skills
· Excellent oral communication
· Excellent written communication
· Flexibility
· Initiative
· Team player
How to apply
By email
manager@revelstokebestwestern.com
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