catering service manager (NOC 60030)-Whistler Cooks

Overview

Position: catering service manager

Employer: Whistler Cooks

Job details

Location: 4-1345 Alpha Lake Road  Whistler, BC V8E 0J1
Work location: On site
Salary: $62,400 to $76,960 annually (To be negotiated) / 40 hours per week
Terms of employmentPermanent employmentFull time
Early morning, Evening, Shift, Flexible hours, Morning, Night, To be determined, Day, Weekend
Starts as soon as possible
Benefits: Health benefits
Vacancies: 1 vacancy
SourceJob Bank #3463454
Overview

Languages

English

Education

·         Secondary (high) school graduation certificate

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

·         Willing to relocate

Responsibilities

Tasks

 

Event Service Leadership

·         Lead onsite service execution for all offsite catered events and events hosted at Whistler Cooks venues and for Whistler Cooks Clients at their venues.

·         Oversee event setup, guest service delivery, bar service, and teardown, ensuring all details align with event scope and BEOs.

·         Act as the primary onsite point of contact for clients, guests, and venue representatives.

·         Provide service expertise and collaboration to the Catering Manager and Catering Operations Manager during event planning.

·         Conduct pre-event briefings with staff to communicate service timelines, roles, and expectations.

·         Monitor service standards and guest satisfaction, resolving issues in real time and escalating when necessary.

·         Ensure health and safety, food-handling, and responsible alcohol service standards are adhered to at every event.

 

Staff Management & Training

·         Recruit, train, schedule, and supervise front-of-house event staff and lead servers.

·         Foster a service-focused culture reflective of Whistler Cooks values.

 

 

·         Coach staff on event-specific service techniques, menu knowledge, and guest interaction standards.

·         Participate in performance feedback and staff development to build a high-performing hospitality team.

Venue & Café Operations

·         Manage full front-of-house operations for the Whistler Olympic Park Daylodge Café, including guest service, cash handling, staffing, and daily service delivery, when the venue is operational.

·         Coordinate with Catering Manager and culinary leadership to ensure accurate menu production and timely replenishment.

·         Maintain cleanliness, organization, and service presentation of the café and associated service areas.

·         Ensure compliance with venue-specific policies, health regulations, and service requirements.

·         Support seasonal opening/closing procedures and adjust staffing levels based on demand.

 

Logistics & Resource Management

·         Ensure equipment, linens, uniforms, and bar supplies are packed, transported, and returned according to operational standards.

·         Collaborate with the warehouse team to maintain accurate equipment counts and reduce loss/damage.

·         Support post-event reconciliation processes including returns, inventory, and incident documentation.

·         Maintain strong communication with the Catering Manager, Catering Operations Manager and sales team regarding resource needs and operational challenges.

 

Collaboration & Communication

·         Participate in weekly operations meetings; report service performance, staffing needs, and upcoming event requirements.

·         Work closely with the Catering Operations Manager to align staffing and scheduling with event demands.

·         Communicate directly with the Catering Sales Manager and Catering Coordinator on client expectations and special requirements.

·         Build positive relationships with venue partners, suppliers, and external stakeholders.

 

 

Credentials

Certificates, licences, memberships, and courses

·         Serving It Right Certificate

Additional information

Transportation/travel information

·         Valid driver’s licence

Work conditions and physical capabilities

·         Fast-paced environment

·         Work under pressure

·         Repetitive tasks

·         Physically demanding

·         Attention to detail

·         Standing for extended periods

Personal suitability

·         Dependability

·         Excellent oral communication

·         Flexibility

·         Organized

·         Reliability

·         Team player

·         Ability to multitask

Benefits

Health benefits

·         Health care plan

How to apply

By email

hr@whistlercooks.com