Accommodation Services Manager (NOC 60031) – Mount Norquay

Overview

Position: Accommodation Services Manager (NOC 60031)
Employer Mount Norquay
Job details
• Location: #2 Norquay Road Banff, AB T1L 1B4
• Work location: On-site
• Salary: 38.60 to 40.00 hourly (To be negotiated) / 30 to 40 hours per week
• Terms of employment: Permanent employment, Full-time
• Early morning, Evening, Shift, Flexible hours, Morning, Night, On call, To be determined, Day, Weekend, Overtime required, Overtime available
• Starts as soon as possible
• Benefits: Health benefits
• vacancies1 vacancy
• Source Job Bank #3581096
Overview
Languages
English
Education
• Bachelor’s degree
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers’ complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Establish work schedules
• Manage events
• Organize and maintain inventory
Additional information
Work conditions and physical capabilities
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload
Personal suitability
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player

Duties:
∙Work with HR on hiring for all positions within tube park/bike rentals
∙Work with the Accomodation department to fullfill staff housing requirements and bed/roomassignment
∙Work with the Operations department daily to assess lane safety and grooming needs as well as implementing and evaluating procedures to ensure safety and efficiency.
∙Work with Guest Services/marketing to assess pre-bookings in Zaui sales system and determine staffing needs as well as monitoring revenue and expenses to monitor profits, loss and margins.
∙Work with Guest Services throughout the day to help answer questions from guests or resolve complaints and help explain equipment usage policies etc.
∙Work with Guest Services & marketing on pricing and when sold out, advise when extratickets/inventory can be sold or rented.
∙Provide training for all staff on guest service etiquette, safety, and how to respond in emergency situations
∙Ensure all staff have fully completed their training manuals.
∙Conduct daily staff meetings and take minutes for each meeting. This should
include reviewing safety procedures, assigning positions and duties etc.
∙Ensure carpet log book is filled out daily
∙Oversee snow removal on decks, roofs, and walkway for safety of guests
∙Ensure proper setup at the beginning of every shift and pack down at the end of the day includingproper storage of all moving devices.
∙Oversee P3 parking on weekends and busy days
∙Ensure all signage for the permissible boundries are in place daily
∙Test running conditions daily
∙Ensure staff follow Norquay uniform policy at all times, including assigning jackets at thebeginning of the season and returning them at the end of the season
∙Ensure adequate inventory with heavy focus on equipment condition and suitability for use andnegotiate with suppliers when new stock needs ordering.
∙Maintain organisation and cleanliness of storage containers and the staff room
∙Perform periodic reviews with staff and conduct any disciplinary action as needed
∙Create staff schedules and review timesheets bi-weekly to submit to payroll
∙Maintain all relevant paperwork, including logs, employee docs, incident/WCB forms, accidentinvestigations etc.

Benefits
Health benefits
• Health care plan
Who can apply for this job?
You can apply if you are:
• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
How to apply
Direct Apply
By Direct Apply
Additional ways to apply
By email
hr@banffnorquay.com
In person
#2 Norquay Road Banff, AB T1L 1B4 Between 01:00 PM and 04:30 PM
What you must include in your application:
• Cover letter