Overview

POSITION: room attendant
Employer: DoubleTree by Hilton West Kelowna
Job details
• Location: 2569 Dobbin Road Westside, BC V4T 2J6
• Work location: On site
• Salary: $18.95 hourly / 30 to 40 hours per week
• Terms of employment: Permanent employment Full-time
• Early morning, Evening, Shift, Flexible hours, Morning, Night, On call, To be determined, Day, Weekend, Overtime required
• Starts as soon as possible
• Benefits: Health benefits
• vacancies1 vacancy
• Source: Job Bank #3359823

A Day in YOUR Life as a Room Attendant

Every person that enters a hotel should be greeted and feel like a guest! This is YOU on your first day of work and every workday after that. You walk in with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and you aren’t even in uniform yet! You make your way to the employee change room and transform into to your, sharp, clean look with your professional and comfortable uniform, punch in at the time clock and energetically join your teammates as they prepare for the days turnover of rooms.

You will be preparing to see how you and your teammates will tackle the days cleaning of guest rooms. Regardless of the time of day or length of shift you are ready to meet every guest with exceptional service, cleanliness and care!
As the day begins, we focus on obtaining a list of rooms that have checked out, will be checking out or will be staying over. This will enable you to efficiently plan your day and prioritize the things that need to be completed before you go home for the day. Our guests may be here on a family vacation, an important business trip or even travelling for an emergency medical appointment. As you get to know your guests and pick up on their behaviours, you look for opportunities to go above and beyond and make them feel special. Perhaps you notice that your guest has been using their coffee maker to make tea, so you place a kettle in their room with some additional tea bags. A guest has shirts hanging from the backs of chairs and on door handles, so you place some additional hangers in their closet. You are responsible for the cleanliness of the guest rooms, yet you are always focused on our guests and their needs. Don’t forget you are their ambassador to our hotel, surroundings and city. By the time you leave you are more than satisfied that your guests rooms are impeccably cleaned, sanitized and ready for your existing guests to return and new guests to arrive and have the best stay possible.
Your standards are high, you like to be efficient in how you tackle a room and look for things that need to be corrected, communicate those through appropriate channels and take immense pride in the quality and cleanliness of the product our guests are paying for!

Who you are and why is this important…
• Enthusiastic, Attentive and Approachable
• Ensuring our guests and team mates feel comfortable.
• Organized, Clean & Communicative
• Clear, concise communication between team members and guests alike creates a smooth operation.
• Effective Multi-Tasker
• Personal interactions, daily duties and on-going projects are always in play.

What happens behind the scenes of all those interactions…
• You follow company policies and standards such as sanitizing high touch areas and any other requirements for the processes as outlined by your department leaders;
• Cleaning stay over rooms at a convenient time for our guests;
• Cleaning check-out rooms in time for the days arrivals;
• Communicating with other departments to ensure any special requests are met in a timely fashion;
• Take on additional administrative tasks as set forth by your leaders;
• Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as your daily tasks;
• Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint;
• Follow all company and brand standards to maintain cleanliness levels.

What are we looking for..

• Some experience in housekeeping/cleaner.
• Flexibility to work a variety of shifts.
• The understanding that SERVICE and CLEANLINESS are the keys to any successful hotel.

Overview
Languages
English
Education
• No degree, certificate or diploma
Experience
Will train
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
• Hotel, motel, resort
Responsibilities
Tasks
• Be the warm welcome that creates a memorable guest experience.
• Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same
• time as daily tasks.
• Follow all company and brand procedures for the proper cleaning and sanitizing of guest rooms, public
• areas and work areas.
• Use tools specifically designated to you for each area that you are responsible for cleaning.
• Meet all company and brand standards for cleanliness.
• Respect and care for all assets of the company that are required to deliver the guest standards in the
• Housekeeping department including and not limited to linens, housekeeping carts, cleaning products and
• tools, equipment, furniture and all inventory consumable by guests (shampoo, conditioner, toilet paper
• etc).
• Follow the designated procedure to report any concerns in regards to the maintenance of items that
• provide an impression on the guest or impact your ability to meet the designated standards for the
• position.
• Listen respectfully when guests have comments and/or complaints. Empathize and work with the guest in
• an efficient manner to come to a resolution or loop in a supervisor or manager if necessary to ensure the
• guest has a satisfactory resolution.
• Is exemplary in regards to punctuality, integrity and work ethic.
• Attends and positively participates in all staff meetings.
• Stay safe all the time. Following our safety procedures, you will report all incidents and put safety first for
• yourself, your team mates and our guests.
• Follow established Company Policies and Procedures and have full knowledge of Emergency procedures.
• In consideration of safety follow all privacy protocols in regards to guest information, guest belongings
• and access to the guest and/or guest room.
• Take pride in your appearance and position as a hotel ambassador. Follow all department uniform and
• grooming requirements.
• Jump into other ad-hoc duties when your colleagues need your assistance.
• Communicate effectively and efficiently with all departments in the hotel to work
• together to deliver the most memorable experience to the guest.
• Maintains a healthy social workplace free from bullying or prejudice
• Knowledgeable of hotel property, amenities, area attractions and transportation.
• Adhere to all brand and company standards, policies and procedures.
• Always know what events and activities are on the day’s schedule in the hotel and neighbourhood.
Additional information
Work conditions and physical capabilities
• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Physically demanding
• Attention to detail
• Bending, crouching, kneeling
• Combination of sitting, standing, walking
• Sitting
• Standing for extended periods
• Walking
Personal suitability
• Punctuality
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Initiative
• Organized
• Reliability
• Team player
• Excellent written communication
• Values and ethics
• Patience
• Honesty
Benefits
Health benefits
• Health care plan
How to apply
By email
housekeeping.doubletree@hoteliers.ca

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