Guest Service Supervisor

Overview

Accommodation, travel, tourism and related services supervisors supervise and coordinate the activities of hotel accommodation service clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified. They are employed by service establishments throughout the public and private sectors.

Illustrative example(s)

casino dealer supervisor
hotel clerk supervisor
reservations supervisor
tour guide supervisor
travel clerk supervisor
All examples
Exclusion(s)

Accommodation service managers (See 60031 Accommodation service managers)
Food service supervisors (See 62020 Food service supervisors)
Main duties

This group performs some or all of the following duties:

Coordinate, assign and review the work of hotel, motel and other accommodation services clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified
Establish work schedules and procedures and co-ordinate activities with other work units or departments
Resolve work-related problems and prepare and submit progress and other reports
Hire and train staff in job duties, safety procedures and company policies
Requisition supplies and materials
Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
May perform the same duties as workers supervised.
Employment requirements

Completion of secondary school is usually required.
Completion of college courses related to the area supervised may be required.
Experience in the occupation supervised is usually required.
Casino gaming licences are usually required for all casino employees.
Additional information

Progression to managerial positions is possible with additional training or experience.