Overview

Position: hotel clerk

Employer: Redwood Inn & Suites

Job details

Location: 8117 – 99th St. Clairmont, ABT8X 5B1
Salary: $16.00  / hour
Vacancies: 2 vacancies
Employment groups: Youth, Veterans of the Canadian Armed Forces, Visible minorities, Persons with disabilities, Indigenous people, Newcomers to Canada, Seniors, Apprentices
Terms of employment: Permanent employment, Full time30 to 40 hours / week
Start date: As soon as possible
Employment conditions: Overtime, Early morning, Morning, Day, Shift, Weekend, Night, Flexible hours, to be determined
Source Job no.# 2067749
Job requirements

Languages

English

Education

Secondary (high) school graduation certificate

Experience

Will Train

Personal Suitability

Judgement, Excellent written communication, Organized, Effective interpersonal skills, Client focus, Excellent oral communication, Team player, Flexibility, Reliability, Dependability

Specific Skills

  • Greet guests with a smile and answer their questions as required.
  • Responsible for checking guests in and out of the Hotel.
  • Issues room keys, pamphlets, discount cards, etc.
  • Works in conjunction with the bell staff to assist the guest to their rooms.
  • Answer various questions from the guests.
  • Arranges transportation for guests.
  • Computes bills, collect payments and makes changes for guests.
  • Make coffee in the morning for guests.
  • Arranges for champagne to be sent to rooms when appropriate.
  • Runs various reports on the computer for management. Other duties as assigned.
  • Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift. Complete shift audit as required.
  • Print updated in-house, arrival, departure, and room status reports every two hours pending activity. Check telephone interfaces throughout the shift. Check all unresolved departures.
  • Review service requests for arrivals.
  • Ensure the front desk is stocked with any items guests may require before housekeeping leaves for today. Write all wake-up call requests on specified form enter om switchboard.
  • Complete in-house bucket check.
  • Complete welcome calls. Clean and tidy front desk area.
  • Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
  • Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
  • Take and record telephone, e-mail, or written messages for staff members.
  • As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
  • Provide information to staff and/or clients about special activities.
  • Observe and report any security issues to the Hotel Manager.
  • Administer and manage inbound/ outbound mail, including priority posts, packages, courier services, and other correspondence.
  • Breakfast duties and laundry.
  • Performs other duties as required by Management team

Benefits:

Health benefits

Dental plan, Health care plan

By email

gm@redwoodinnandsuites.com

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